Private Internet Access is a popular choice of VPN. However, if you have chosen the provider and decided that it is not right for you, you can end your Private Internet Access subscription and get a refund. From the time of signing up with the provider, you have 7-days to change your mind. So let us take a look at how you can cancel.
Overview of Private Internet Access
Private Internet Access gets quite good reviews from its users and from our experts thanks to it offering many features. The provider offers generous features in plans with big savings if you sign up for a yearly plan.
Plans include military-grade encryption, use on up to 10 devices, unlimited bandwidth and access to thousands of servers in various countries around the world.
However, you might have found that it is not for you. Luckily, the provider offers a risk-free 7-day money-back guarantee, so if you are within the seven days you can stop your subscription easily for a full refund.
Cancelling your PIA’s subscription
You will need to cancel your account with PIA. Bear in mind that cancelling your account is not the same thing as getting your reimbursement.
When you take out a plan, it will automatically renew, for instance, each month, 6-month or one year.
If you paid using PayPal, credit card or Amazon you should head to the Client Control Panel and click on “Cancel”. And if you paid by any other way you can skip the cancellation as it expires automatically.
Before you end your plan, you might want to follow the steps below to ask for your money back first.
All the steps to request a refund
Providing you are still within the 7-day period, you are under the risk-free trial offered by the provider and you can ask for your money back.
To do this simply follow the steps below.
The first thing you will have to do is sign in to your account.
Once you have done this you can move on to put in a support ticket by clicking on the “Contact Us” link.
On the support ticket, you will need to fill in certain information to verify your account. And of course, you need to tell the provider you want a reimbursement and that you are cancelling your account.
To verify your account you will need your PIA Order Number and the email address that you used when signing up for the account.
Once you have sent the support ticket, it may take between 3 to 10 business days to receive your money back. Note that it is sent back to the source you originally used to pay 😉
Alternative VPN providers
While many people use Private Internet Access, you might have decided it is not for you and cancel your subscription and obtain a refund. In this case, you might be considering alternatives. Bear in mind you can always test a VPN with a free trial in order to compare the performance.
ExpressVPN is one of the leading providers out there. It is highly recommended for beating censorship in even the strictest countries and geo-restrictions, including Netflix.
The provider offers military-grade encryption, access to thousands of blazing-fast servers and many more benefits.
If you take a yearly plan you save 49% and get three months free. In addition, ExpressVPN offers a 30-day money-back guarantee.
You might also consider NordVPN which offers plenty of features with savings on long-term plans and money-back guarantee.
📆 How long is PIA’s money-back guarantee?
For some time now, Private Internet Acces has extended its money back guarantee from 7 to 30 days. This concerns absolutely all the formulas proposed by the provider.
💰 How to request a refund from Private Internet Access?
In order to obtain a refund from Private Internet Access, you will simply have to open a ticket with customer support. An agent will come back to you within a few hours to finalize the request.
⏳ How long does it take to have my money back?
It will depend on the payment method you used when subscribing. Overall, you can expect to receive the money in your bank account within 2-5 business days.
🏆 What is the best alternative to PIA?
Since Private Internet Access is quite affordable, the best alternative if you want to stay in this line is CyberGhost OR NordVPN. If on the other hand you want to turn to THE best VPN possible, then we advise you to consider ExpressVPN.
Alison has joined the team in the early stage because she wanted to share with us the experience she had while using VPNs over the last few years. As she’s travelled a lot, she tested many VPNs and wanted to share this with you. Alison cares about staying anonymous and not leaving any footprints on the internet. Therefore, you won’t have the chance to see her face ;).